Patient Tech Help for Seniors, In Your Own Home

If technology has started to feel like it's getting away from you, you're not alone — and you're not silly. Devices change constantly, nobody hands out a manual, and not everyone has a teenager handy to ask. I come to your home, sit down beside you, and sort things out kindly, in plain English, at your pace.

Reading this for your Mum or Dad? You're in the right place too — I'm happy to arrange visits with a son or daughter. There's more for you a little further down.

Call 0494 633 933

What I Help With Most

Scam checks and protection

Suspicious text? Worrying email? Pop-up saying you're infected? I'll tell you what's real, and set things up so scams are less likely to reach you.

Passwords and locked accounts

Locked out of email, Facebook, or MyGov — I'll get you back in and set up a system so it doesn't happen again.

Keeping accounts safe

Two-factor codes, bank security, protecting the accounts that matter — explained so it makes sense, not just switched on.

Photo overload

A phone that's 'full', photos stuck on an old computer, years of them in a jumble — organised, backed up, and shared with the family who'd love to see them.

Slow or misbehaving devices

Computers, phones, and iPads that have slowed down or started acting up — tuned up and back to their old selves.

New device setup

New phone, tablet or computer set up properly, with everything moved across and the settings arranged for comfortable use — larger text included.

Video calls with the grandkids

Set up and practised together until ringing the family and seeing their faces feels as easy as the telephone.

Ongoing lessons

For anything you'd like to properly learn rather than have done for you — patient one-on-one lessons, at your pace, with a plain-English cheat sheet left behind so you're not relying on memory.

For sons and daughters

Live too far away to be the family tech support? You're who this section is for. I'm a patient, local, one-man service your Mum or Dad will get to know by name: you ring me — from wherever you are — and tell me what's going on, I visit them at home in Newcastle and sort it out gently, and afterwards I let you know how it went. A visit makes a good birthday or Christmas present, too. The pensioner rate of $60 an hour applies.

“Chris has changed my life with his patient style of teaching across many areas of IT that are part of life.”

Debra S.

Google review

Common Questions

Is it okay if I'm really starting from scratch?
Completely okay — that's what I'm here for. There is no level of experience that's 'too basic', and no question too silly to ask. We go at your pace, and I never make anyone feel silly. That's a promise.
Is there a pensioner rate?
Yes — $60 per hour for pensioners and concession card holders, instead of the standard $80. The first 15-minute phone call is free, and I'll always tell you what's involved before any work begins.
My kids set everything up but live far away. Can you be the local helper?
Yes, gladly. Your family can set things up remotely, and I'll be the friendly local who comes over when something needs hands-on attention. I'm happy to coordinate with your children by phone so everyone knows what was done.
Will you talk down to me?
Never. My whole business exists because too much tech support is rushed, jargon-filled, and leaves people feeling worse. I explain things in plain English, write down the important bits, and stay until you're comfortable — not just until it's fixed.
I can't get into my email — can you help?
Yes. Whether the password's stopped working or the security code is going to an old phone number, I'll sit with you, get you back in, and set things up so it doesn't happen again.
Will my photos be safe moving to a new computer?
Yes. I move everything across — photos, emails, documents and favourites — and I don't touch the old computer's copy until you've seen with your own eyes that it's all arrived safely on the new one. Nothing gets lost.

Simple, Honest Pricing

The first 15-minute phone call is free, with no obligation. In-home help is $80 an hour — $60 for pensioners and concession card holders. I'll always give you a clear idea of what's involved before any work begins. No hidden fees, no surprises.

I visit homes right across Newcastle, within about 20km of the CBD — including Newcastle, Newcastle East, Newcastle West, The Hill, Cooks Hill, Hamilton, New Lambton, Charlestown, Kotara, Adamstown, Merewether, Bar Beach, Mayfield, Waratah, Wallsend, Jesmond, Lambton, Broadmeadow, Islington, Tighes Hill, and the streets in between.

Call 0494 633 933

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